Shipping and Returns

 

What are your shipping rates?

Free shipping is offered for those who live in the Manawatū. For other orders, shipping is calculated by weight, and will automatically calculate at checkout. 

When will my order ship?

We want your mugs to be in your hands as soon as possible, so we endeavour to process and ship your order out to you within 2-3 business days. We use NZ Post to ship, so delivery can take up to 5 business days, longer if shipping to a rural address. 

Do you ship internationally?

At this time we only offer shipping New Zealand wide.

Do you accept returns?

We only accept returns in the rare case where an item arrives broken or damaged - although we take great care in ensuring that your pieces are wrapped and packaged carefully in order to avoid this. In the event of breakages, a refund will be provided as most items are one-offs. Change-of-mind returns will not be accepted.